Médiation

Article L152-2 Code de la consommation
Repealed by Ordonnance n°2016-301 of March 14, 2016 – art. 34 (V)
Creation ORDONNANCE n° 2015-1033 of August 20, 2015 – art. 1
Pursuant to Article L152-2 of the French Consumer Code, before requesting our mediator, you must be able to prove that you have first attempted to resolve your dispute directly with our company, by sending a written complaint by Registered Letter with acknowledgement of receipt to: Standard & Compliance, Direction des Affaires Administratives, 18 rue Pastorelli, 06000 Nice, France.

Article L151-2 Code de la consommation
Repealed by Ordonnance n°2016-301 of March 14, 2016 – art. 34 (V)
Creation ORDONNANCE n° 2015-1033 du 20 août 2015 – art. 1
Consumer mediation applies to a national or cross-border dispute between a consumer and a professional. It is governed by the provisions of this title and, insofar as they are not contrary to them, by those of Chapter I of Title II of the law of February 8, 1995 mentioned in article L. 151-1.

Article L151-3 Code de la consommation
Repealed by Ordonnance n°2016-301 of March 14, 2016 – art. 34 (V)
Creation ORDONNANCE n° 2015-1033 du 20 août 2015 – art. 1
Mediation of consumer disputes does not apply:

a) Disputes between professionals ;
b) Complaints made by the consumer to the professional’s customer service department;
c) Direct negotiations between the consumer and the professional;
d) attempts at conciliation or mediation ordered by a court hearing a consumer dispute;
e) Proceedings brought by a professional against a consumer.

Article L152-2
Repealed by Ordonnance n°2016-301 of March 14, 2016 – art. 34 (V)
Created by ORDINANCE n° 2015-1033 of August 20, 2015 – art. 1
A dispute cannot be examined by the consumer mediator when:

a) The consumer does not justify having first attempted to resolve his dispute directly with the professional by means of a written complaint in accordance with the procedures set out, where applicable, in the contract ;
b) The claim is manifestly unfounded or abusive;
c) The dispute has already been or is being examined by another mediator or by a court;
d) The consumer lodged his request with the mediator more than one year after his written complaint to the professional;
e) The dispute does not fall within the mediator’s jurisdiction.

The consumer is informed by the mediator, within three weeks of receipt of his or her file, of the rejection of his or her request for mediation.

Article L152-3
Repealed by Ordonnance n°2016-301 of March 14, 2016 – art. 34 (V)
Created by ORDINANCE n° 2015-1033 of August 20, 2015 – art. 1

Mediation of consumer disputes is subject to the obligation of confidentiality set out in article 21-3 of law no. 95-125 of February 8, 1995 on the organization of jurisdictions and civil, criminal and administrative procedure.